He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. journeys, 5 digital transformation Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. News Mar 19, 2021. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . 0000050107 00000 n Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. The result: Customer experiences that feel human even when they are not. AI and automation trends, High-tech goes all-in When typing in this field, a list of search results will appear and be automatically updated as you type. and reduce cost to serve. 4 ways to orchestrate TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. Improve your business performance in any economic environment with our rightshoring and automation approach. V"x(aL|i4c#\rFXX~lle4|Q;M Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 Don't wish for happy customers. We make it a point to make sure all our employees feel valued and . trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Humanify(R) @Home. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". library that's as agile as we are. Experience our comprehensive technology ecosystem. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream 0000030379 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. The people, processes, and platforms to optimize your contact center. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream and the CX expertise to enable your success. This site uses cookies and by using the site, you are consenting to this. 0000074155 00000 n 0000032457 00000 n The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000105286 00000 n A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. Understand your customers on a deeperlevel. We make it a point to make sure all our employees feel valued and . 0000004257 00000 n 0000008977 00000 n EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. When it comes to your customers, only the best technology will do. ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . 0000074192 00000 n TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Learn why we use cookies and how to manage your settings. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. from 8 AM - 9 PM ET. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. 0000002042 00000 n Outsourced customer experience and technology Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. Revenue was $658.3 Million, up 7.5 Percent and 9.6 Percent on a Constant Currency Basis. TTEC embraces and is committed to building a diverse . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. 0000021593 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Find and engage customers across all channels to accelerate growth. Digital CX Transformation leader to ignite next stage of growth. 0000035148 00000 n From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Please indicate that you are willing to receive marketing communications. 835 0 obj <> endobj xref 835 69 0000000016 00000 n 0000021388 00000 n 0000008880 00000 n "I am excited to welcome Chuck back to the TTEC family. 0000031578 00000 n Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. To learn more visit us at https://www.ttec.com. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. This site uses cookies and by using the site, you are consenting to this. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. Get better The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 28 0 obj <> endobj xref )~&njp~~? r\a W+ ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream Koskovich was previously COO at Telus . The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Your customer's journey, guided by technology. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Financial highlights for the two segments are provided below. 0000119092 00000 n Continuously promote a performance-driven culture and always work towards reaching for amazing. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best 0000008134 00000 n Empower your frontline employees Learn more. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. from 8 AM - 9 PM ET. Regardless of the products . We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Messaging saves the day with faster support and increased productivity. Reduce cost and improve CX with recommendations from your front-line employees. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. Eliminate friction and create value . Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. hb``Pf``AX8> 9K?0bF 0000025542 00000 n We caution you not to rely unduly on any forward-looking statements. Design your CX to eliminate pain points and reduce churn. 0000006176 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Operating Income was $48.7 Million or 7.4 Percent of Revenue. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. optimize CX. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. I have undertaken formal Genesys training on both products. From data to insight, and insight to business value. 0000034260 00000 n Find and engage customers across all channels. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. The best partners. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations.
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