Flexible. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. Liveops energizes agents through rewards and recognition. Weve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matterscustomer loyalty. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The background/credit check requires a $45 processing fee paid directly to our vendor. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. To find out more, read our Privacy Policy and Cookie Policy. best www.shiftboard.com. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. We endeavor to do the right thing, every time. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Money is amazing, but like every job there are flaws. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Talent deserves opportunity. Remember me. We've been partnering with Liveops since 2010 for all our inbound needs. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Join the Liveops corporate team and help improve peoples lives. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Liveops flexible model allows you to build a continuity plan for planned and unplanned spikes. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. We use cookies to improve your experience on our website. Answer. https://www.liveops.com . Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Welcome to Liveops Agent Services LLC Shiftboard Login Page. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. Actual earnings may vary depending on client opportunity and support required. To find out more, read our Privacy Policy and Cookie Policy. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. - Liveops The modern contact center. Liveops agents are an extension of your company, and strengthen your brand with every interaction. You can also manage cookies in your browser settings. Forgot your password? Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Earning potential. Flexibility. About Liveops. Job Work/Life Balance. LiveOps Inc. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Universal Login. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. This means you can choose when, where, and how often to work! Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel. Find Out How & Apply . Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. We use cookies to improve your experience on our website. We call this agent community Liveops Nation. Secure your consumer and SaaS apps, while creating optimized digital experiences. Managing multiple systems, programs, and screens simultaneously. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Employer Matching Opportunity, 100% Employer Paid Life Insurance If you love helping improve peoples lives we want you to work with us. Push either the users Okta password or a randomly generated password to the app. Client opportunities may have additional requirements, including expanded client-specific certification. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Copyright 2023 Liveops, Inc. All rights reserved. Creates or links a user in the application when assigning the app to a user in Okta. View our background and credit check requirements here. Explorerecent.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The pay is great and is based on talk time. Documenting details of calls and customer interactions. The background check requires a $24.99 processing fee paid directly to our vendor. Support. VirtualFlex is more than just a contact center model. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. Import the user attribute schema from the application and reflect it in the Okta app user profile. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. With Liveops Nation behind you, the. Join the teams that work behind the scenes to make Liveops one of the most innovative companies in the virtual contact center space, including client solutions, IT, program development, workforce management and everything that goes into making our solutions stand out. Your ticket has been created and you have been emailed instructions to activate your account with which you can track your ticket status Find Out How & Apply . Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. We are passionate about the agent experience, because we know agents have many choices in their careers. To enable that option, the Duo admin must select the Self-service portal in the Duo Admin Panel. Tuition Reimbursement. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Please update your browser to the latest version on or before July 31, 2020. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 This means you can choose when, where, and how often to work! And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. FLEXIBILITY AT SCALE. You get to dictate when and how often you commit to providing services. Get started on your new home business Flexibility. The world class support of Liveops and unparalleled access to world-renowned clients. Are you an employee? 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . Liveops brought a new level of professionalism to our needs. We would like to show you a description here but the site won't allow us. Create success for our clients by working cross-functionally to build strategies that maximize program results. Please review the Liveops basic technology requirements by clicking here. Empathy is part of Liveops agents DNA. Community. See Capabilities for more details. Scottsdale, AZ liveops.com Joined January 2009. We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. See all features. Copyright 2023 Liveops, Inc. All rights reserved. As of July 18, 2022, all certification courses are FREE. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Agent Login. Quickly assessing customer needs and providing sound solutions. We source for impact by empowering and celebrating those with initiative. option Add a new device appears in Duo Mobile settings. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Accounts can be reactivated if the app is reassigned to a user in Okta. To find out more, read our Privacy Policy and Cookie Policy. This login is to access our Shiftboard online scheduling and people. Liveops is a virtual call center offering on-demand virtual agents for enterprise sales and customer service needs. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes, Scalable contact center solutions drive results in healthcare, Fueling company growth and patient health a healthcare case study. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Norms exist to be challenged. 1099 Independent Contractor offers no benefits, Paid by the minute. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Or, sign in using: Login using Okta. We call the agent community Liveops Nation. The background/credit check requires a $45 processing fee paid directly to our vendor. Director of Customer Care, healthcare organization. This network has hard skills in your industry, and soft skills from life experience. However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . If not, reach through the comment section. Link Okta groups to existing groups in the application. Conducting inbound/outbound customer service calls. Flexibility. With Liveops agents, your patients will receive high-quality experiences from a knowledgeable professional. Returns the exact phrase match within quotes. Hard to get in contact with managers for help. Login here. Dorm Decor Ideas || Explore Detailed Information. The only downside is (and it hasn't always been like this) but they have been over hiring and you may find yourself vying for the hours to make a living. What I wish I knew the first time I filed self-employment taxes. Forgot password? To navigate, press the arrow keys.Locations.CountryCityAddressUnited StatesRedwood City203 Redwood Shores Pkwy3 more rows. Okta updates a user's attributes in the app when the app is assigned. Support. Help source new agents, certify and prepare them to take calls, and build relationships with the agent community.