splashtop mouse not working splashtop mouse not working

The mouse cursor showed the busy pointer when hovering over the desktop. Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. Sound Choice to output sound over the remote connection only, on this computer only or both. 3) After selecting language, press Shift + F10 to open Command Prompt. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" "), and they kept focusing on that point, which is what made me so angry. "Now hopefully you understand why i said 'can you use VNC? NOTE : If you are prompted for an administrator password or for confirmation, type the password, or click Continue. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. Logitech options find the ipad with your. Solution 2: Relaunch Elements Organizer Close Elements Organizer. mouse click not working on desktop but works on task bar and elsewhere. Thanks Gregg. If 1) Download the personal app on the device you would like to connect from 2) Create a Splashtop account 3) Download the streamer (splashtop.com/streamer) on the computer you would like to. Starting the session from a mobile device is very similar to starting from a computer. Click Start, click Control Panel, and then double-click System. Click the Hardware tab, and then click Device Manager. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. OMG! Geez, you may as well have recommended trying to open Excel without issue. So glad I googled this and found your answer, its been so annoying! With a comprehensive list of solutions, youre now both more informed and prepared to face these challenges and resolve them. @phlyx This is a common problem is being solved. After downloading . and was challenged. Microsoft MVP: Office Dev I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. not really a solution but can help debug/address the issue. '"Oh, I understood that completely when I first read it. He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Vast majority of tested Win7 works, but seem like a few corner cases/configs of win7 will have switching issue. If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. I dont know how many mistakes I made because I couldnt see the (expletive deleted) mouse pointer. They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. For more information, please see our Think this help any others like me. (LogOut/ If the display remains blurry/fuzzy, try restarting the remote session. I have posted useless answers to others' thread before when I misinterpreted their issues. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? From the interface, you'll see a list of all remotely-accessible devices. NO! Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. A relatively new entry into the crowded genre is Splashtop Remote Desktop . Thanks for leaving your comments, youre right it might help others! In the upper right you can access your account information and subscriptions. At that point, I knew I was in for a long week. Splashtop Remote Support (Plus and Premium plan), While operating the remote device, run the application you used for printing, Choose Splashtop PDF Remote Printer from the dialog box, Choose the local printer youd like to print from, While using the Mac, open the App Store. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Security Choice of whether to request permission from the user when someone tries to connect. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. Supports Windows, Mac, and Chromebook. Here are some tips you can follow to protect your privacy while working remotely: Enable the features to prevent tampering by others during a session. Please enable the "Show Remote Cursor" option to see if the remote mouse cursor is aligned with the local mouse cursor. Users will find the taskbar located at the bottom of the office computer. Do you get it now? Where have YOU been all my life? comes to mind. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Splashtop offers users a simple, cost effective wireless touchpad/keyboard solution. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? Right-click on entry for the mouse you're troubleshooting. Copyright 2023 Splashtop Inc. All rights reserved. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. still the cursor is not visible on the remote computer which i have remoted in to, please help. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. This will automatically shut off the device. However, if you'd like a free alternative, we have mentioned one in the article itself. Thankfully the fix is a pretty simple one. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. The Addon "3dxInventor" is NOT installed. Hi Team, (Mine shows disabled if I use the function key to disable it- surprise..:)) On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. And for this you can use Flexihub software. (It does tend to disappear after watching a movie online.) Lock the remote computer's keyboard and mouse while in session. I only can click the "(Console) - Connected" session. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. USEFUL" comment is USELESS because you failed to read the scenario correctly. To continue this discussion, please ask a new question. This is the contextual mouse cursor. Below weve provided several ways to resolve Splashtop connection issues. With SOS, you can run remote access sessions from your computer (Windows or Mac) or from a mobile device or tablet (iOS or Android). Connect to the target computer. 04-10-2020 12:26 AM. This means the IT department or company managers also have the same sort of computer access they have at a physical office. I reinstalled the driver etc. Step 2. Below is the fastest and most efficient way to configure this option. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. This black screen will linger for a few seconds, and then the app crashes. is a KNOWN ISSUE?Gregg. Renaming the file worked Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. Thanks for not making a long winded explanation and simply getting to the fix. Please note: You can switch the setting back to extend these displays upon returning to the office. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . Disable hardware acceleration of the display adapter on the computer Step 3. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. (LogOut/ My mouse cursor disappeared in remote desktop once after a windows 10 update, since then, I have been searching over the internet for almost a year trying to figure out why. The GoToMyPC Pro Plan costs $41.50 (monthly-billed price) per computer per month and supports access for 2 to 50 computers. Complex processes are happening to adjust different screen resolutions between home and at the office and this can cause some visual side effects. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? Wait for Windows to detect the mouse again once the installation is complete. Its possible to use Splashtop and RDP together, but as you Thanks for the comment made me laugh and glad it helped end your frustration. They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. Whoopee! Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. When trying to hover over the edge/corner of a window to resize the point "jumps" several mm right and up. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. We dont have this problem inside the FW with any combination of machines. You will see a screen that looks like this where you enter the users 9-digit code. Move on!Gregg, For any poor soul who may still be following this thread, the originalSPECIFIC issue with Splashtop has been fixed with their release on 6/21/20 of the Splashtop Streamer 3.4.0.0 version, a product specific to Splashtop and NO other product.The new Splashtop Streamer fixes the SPECIFIC Splashtop issue I noted in my original post and as noted multiple times, it is 100% unrelated to ANY other products suggested or mentioned.Note: items in bold text were highlighted in case someone else has poor reading skills.Gregg, BTW, who is "Denis (LiteManager)" and why is he spicing every post?Gregg, You sound like someone who would go to the doctor complaining of pain in the third finger of your right hand, and when the doctor asks, "Can I amputate your left foot? Thanks a lot There were many other solutions on net, but yours was perfect. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. This is what fails at my client's office to their Win 7 computers. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? If I choose Console, the user gets kicked out as expected. Welcome to the Snap! In your Splashtop Account Settings, you can enable Two . Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. Automatically lock remote computer when disconnected. it take THREE detailed emails to get to this resolution when as you noted, this This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! Try It Free Buy Now. (LogOut/ Its very easy and straightforward to operate Splashtop when the devices use the same OS (i.e., Mac to Mac or Windows to Windows) so the steps below will be quick and easy to follow. and was challenged. Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario. Download Splashtop Wired XDisplay HD - Extend & Mirror and enjoy it on your iPhone, iPad, and iPod touch. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. Developed by Splashtop Inc., Splashtop is a suite of remote support and remote desktop software. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Anyway, thanks to your excellent post I now have a pointer again! The image below is my Win 7 VM. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" Completely restart the Android device by pressing and holding the Home and Power buttons simultaneously. Expand the virtual display to a full screen mode. For battery-powered ones, open up the battery bay of your mouse and swap in some fresh batteries. OMG!!! I see that type of response, but I don't reply to them because they are not in my post thread. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Change), You are commenting using your Twitter account. Right-click on each mouse and choose " Update driver .". To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. Splashtop Personal app introduction; Hot Topics. Your mouse should now be connected! Click or a mouse, which will open up to visit the house, but if i can Most often, users will receive a black screen upon opening the app. It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. Unfortunately, while offering plenty of valuable features, things get hard when Splashtop doesnt work. You can do this by disconnecting the mouse from the USB port and plugging it back in. With the Splashtop iOS app, you can remote into your computer and view the screen in real time on your iPad or iPhone. Yes No AM ambercalm Replied on October 4, 2016 The standard pointer remains visible regardless. If so, you may need to enable an HID emulator. Reconnect the mouse. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. AnyViewer is a safe and reliable remote access software for Windows. I did not need ANY other steps to prove that. Now, when Windows is loading with the spinning dot on the display, press and hold the power. Vincent (the first responding tech have this same information?Why did The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Just open the Splashtop Streamer and choose Install Printer Driver. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). The Splashtop onscreen prompts show the 3 steps. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. Lord that was bloody annoying ! So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. The user goes to the web page and downloads and runs the app. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams USEFUL. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. Ensure the device has a stable internet connection and all proxy, network, and Splashtop software settings are properly configured; Ask the network administrator if the following addresses are accessible on your network: amazonaws.com (as Splashtop servers reside on Amazon Web Servers), Make sure the port 443 is open for all traffic, including non-ssl. Share this: Twitter Facebook LinkedIn More Loading. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Any help welcome please before we get onto Splashtop support? The first thing to check is whether the computer and the operating system is not responding as well. Passionate about delivering compelling solutions on the Office 365/SharePoint platform. 5. But now with iOS 13 making it possible to use a mouse with iPhones and iPads, you can control your remote desktop with a mouse when remoting from your iOS device! Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. Learn how your comment data is processed. GoToMyPC. Sorry JR Im still on my learners plates when it comes to Mac . If they are in my post thread and they contribute little or nothing to the issue, then sometimes I do respond in frustration.You were my "vent point" ONLY because your response had nothing whatsoever to do with the specifically outlined issue and set of test steps FOR THE SPLASHTOP PRODUCT that I asked if others could test.Regarding your "Just because you may know of other remote support tools doesn't mean that you have actually considered using one to test whether they also exhibit the same issue in the scenario" comment, I have ZERO NEED to know if SOMEONE ELSE'S PRODUCT does have the same problem, because I already know that Splashtop CAN DO what I needjust not on THIS CLIENT'S computers. This also works for the issue of a black box around the mouse pointer in Remote Desktop. On your iPad, click " Trust " when " Trust this computer " pops up. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. For those utilizing a Windows 7 OS, users must install any additional printer drivers. I have attached a pic to show what the problem looks like - the mouse will appear to select a menu item, but the dropdown menu will not appear. After LastPass's breaches, my boss is looking into trying an on-prem password manager. However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. I'm a freelance writer specializing in technical communication. Then you can use your iPad as a second display for your Windows. Remote Mouse Free. When you start the Splashtop Business app, be sure to log in with the email address and password that you used when setting up your SOS account. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Your Look for the "+" SOS icon when you start the app and tap it. Your daily dose of tech news, in brief. I had to remove the machine from the domain Before doing that . To approach a computer remotely, it must first be set up . Copyright 2023 Splashtop Inc. All rights reserved. QED. done in the video is exactly as described. If any readers can provide advice for Mac please leave a comment! With Remote Desktop as a published Citrix app, though, its been grating. Most often, users will receive a black screen upon opening the app. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Remember that if youre remotely controlling your office computer, any software your company uses to track your activity on your office computer can still be used, just as if you were using the work computer in-person.